These trends highlight the dynamic nature of the nearshore labor market, driven by technological advancements, cost considerations, and the need for skilled and compatible labor. Companies that leverage these trends effectively can optimize their operations and achieve significant competitive advantages.
The call center industry in Jamaica has experienced significant growth and development over the past few decades. Here’s an overview of its history: Early Development: The call center industry in Jamaica began to take shape in the late 1990s and early 2000s. The government recognized the potential for job creation and economic growth in the […]
Nearshore labor refers to the practice of outsourcing business processes or services to companies located in nearby countries, typically within the same or a neighboring time zone. This approach offers several advantages that can help reduce costs and increase production. Here are some ways in which nearshore labor can achieve these benefits: Cost savings: Nearshore […]
Work from home has gained significant traction in recent years, and the COVID-19 pandemic further accelerated its adoption. While it may not be universally applicable to all industries or job roles, work from home is likely to continue being a prominent feature of the modern workplace. Several factors contribute to this trend, along with numerous […]
Jamaica is a popular location for call centers, with a number of international companies choosing to outsource their customer service and support operations to the island. Some of the reasons why companies choose to set up call centers in Jamaica include: English-speaking population: Jamaica is an English-speaking country, which makes it an attractive location for […]
We create customized solutions for your business processes and contact center management requirements. Our blended nearshore and onshore operations can fill most clients needs quickly and efficiently at a pricing model that makes it very attractive to the Client. We live the respect lifestyle, and we will respect your clients and you daily.