Vengroff, Williams, Inc. was founded in 1963 by Harvey Vengroff at the age of 21 and he continues to run the company today, fifty years later. I recently spoke to Harvey in his Sarasota, FL office and asked him a few questions about himself and Vengroff Williams. I asked Harvey how he got into the industry and got […]
For Release 7AM January 26th, 2021 Ring & Respect Announces Worldwide Work From Home Staffing WFH agents available worldwide Montego Bay, Jamaica, West Indies— January 26th, 2021 , Today in a virtual announcement Ring & Respect announced immediate availability of Call Center agents worldwide to better serve its growing customer base. “We have been moving […]
Ring & Respect is not a discount BPO but it is priced as such. We believe in providing the client what they need and no more, as the Insurance commercial says “ Only pay for what you need”. Most BPO’s are large and have offices in many different countries they are highly invested in brick […]
As soon as I decided to move to a work from Home a (WFH) platform I knew that I had to find multiple ways to manage staff, bring inclusion, create open doors and create mentoring opportunities. Here is what we are currently doing and some ideas we are also exploring to create that perfect WFH […]
“No good crisis should be wasted, including COVID-19. Even as the pandemic eventually decreases, double down on your “work at home” learnings and capabilities. What’s more, challenge yourself, your business partners and your staff to expand upon these capabilities. While this may have been an unwelcome education, it can prove to be a valuable one.” […]
We are a company based in Montego Bay, Jamaica that employees remote call center workers and other BPO staff worldwide. The majority of our staff are in Jamaica so let’s focus first on that staff. These are experienced call center workers who post Covid were in a call center with hundreds of other people and […]
In times like these when debt collections become more difficult and you see a growing increase in delinquency in the industry you need to have the best practices. Portfolio Penetration has always been a way to get more money out of any portfolio of accounts. The problems with penetration is the cost to penetrate. How […]
The past is gone and we will not see a “return to normal” as we remember it. So you can either dwell in the past and remember how it used to be or you can look forward and see the opportunities the future has in store. Everyone is saying things like this but it is […]
Note; This may offend some people it is just a story. Once a friend came to me and ask “How do I get rid of my girlfriend?” I replied “Get rid of?”. He explained that he and his Girlfriend had been not been getting along for a long time and he wanted to escape the […]
The old call center model is dead and now smells like old fish to the staff, owners and clients. Call centers worldwide had major disruptions due to Covid-19 and Governments worldwide are now constructing new regulations and laws to require call centers and most businesses too socially distance the staff within the building. This will […]
We create customized solutions for your business processes and contact center management requirements. Our blended nearshore and onshore operations can fill most clients needs quickly and efficiently at a pricing model that makes it very attractive to the Client. We live the respect lifestyle, and we will respect your clients and you daily.