The past is gone and we will not see a “return to normal” as we remember it. So you can either dwell in the past and remember how it used to be or you can look forward and see the opportunities the future has in store. Everyone is saying things like this but it is […]
Note; This may offend some people it is just a story. Once a friend came to me and ask “How do I get rid of my girlfriend?” I replied “Get rid of?”. He explained that he and his Girlfriend had been not been getting along for a long time and he wanted to escape the […]
The old call center model is dead and now smells like old fish to the staff, owners and clients. Call centers worldwide had major disruptions due to Covid-19 and Governments worldwide are now constructing new regulations and laws to require call centers and most businesses too socially distance the staff within the building. This will […]
This is the time for leaders to rapidly adapt all aspects of their strategies and operating models to meet the current environment and budget constraints. This crisis is not restricted to borrowers but also has significant impacts on the employees of lenders and the lenders themselves. Lending institutions are dealing with numerous threats at once, […]
Listen this virus will effect the call center business long after the pandemic has fallen out of the news. The clients will make policy changes that effect the industry forever. The first way it will change the industry will be TRAVEL. Early in the viruses history companies like Apple stopped all non essential travel and […]
There are three ways that the coronavirus will effect the call centers worldwide, the big question is not if it will effect the industry it is how big will the impact be? Travel, staffing levels and proximity will all play big roles in US companies policies regarding their worldwide call centers. The larger the country […]
Over the last few years of doing seat leasing here in Jamaica we have seen many different companies with many different financial models. Based on the need to met each clients models we have developed several new financing models to fit each type of partner that desires the best near shore labor. These new models […]
Business consultants have been around for many decades but in this day of technology and Google they have become educators instead of consultants. A consultant told you what you did not know and pushed you to make decisions based on the info he or she presented to you. It was all built to get a […]
A crash is defined as “move or cause to move with force, speed, and sudden loud noise.” Or “collide violently with an obstacle or another vehicle.” Accident is defined as “an event that happens by chance or that is without apparent or deliberate cause.” So is it a car accident or a car crash? Well […]
I want to provide you an opportunity to better service your clients and consumers and at the same time reduce your costs. It is your job to provide your clients the best service and to be respectful of the relationship. At Ring & Respect we feel the same way about you, your clients and their […]
My Number One Debt Collector Training Book Was Written by Dr. Seuss
I have been training debt collectors since 1980 and I have been doing training classes for my consul...
Does your business have the check engine light on? Here are 3 ways to fix it.
The warning lights in our cars are there to give us advanced notice of something that is going to ha...
We create customized solutions for your business processes and contact center management requirements. Our blended nearshore and onshore operations can fill most clients needs quickly and efficiently at a pricing model that makes it very attractive to the Client. We live the respect lifestyle, and we will respect your clients and you daily.