As soon as I decided to move to a work from Home a (WFH) platform I knew that I had to find multiple ways to manage staff, bring inclusion, create open doors and create mentoring opportunities. Here is what we are currently doing and some ideas we ar...
“No good crisis should be wasted, including COVID-19. Even as the pandemic eventually decreases, double down on your “work at home” learnings and capabilities. What’s more, challenge yourself, your business partners and your staff to expand upon thes...
We are a company based in Montego Bay, Jamaica that employees remote call center workers and other BPO staff worldwide. The majority of our staff are in Jamaica so let’s focus first on that staff. These are experienced call center workers who post Co...
In times like these when debt collections become more difficult and you see a growing increase in delinquency in the industry you need to have the best practices. Portfolio Penetration has always been a way to get more money out of any portfolio of a...
The past is gone and we will not see a “return to normal” as we remember it. So you can either dwell in the past and remember how it used to be or you can look forward and see the opportunities the future has in store. Everyone is saying things like...
Note; This may offend some people it is just a story. Once a friend came to me and ask “How do I get rid of my girlfriend?” I replied “Get rid of?”. He explained that he and his Girlfriend had been not been getting along for a long time and he wanted...
The old call center model is dead and now smells like old fish to the staff, owners and clients. Call centers worldwide had major disruptions due to Covid-19 and Governments worldwide are now constructing new regulations and laws to require call cent...
This is the time for leaders to rapidly adapt all aspects of their strategies and operating models to meet the current environment and budget constraints. This crisis is not restricted to borrowers but also has significant impacts on the employees of...
Listen this virus will effect the call center business long after the pandemic has fallen out of the news. The clients will make policy changes that effect the industry forever. The first way it will change the industry will be TRAVEL. Early in the...
We create customized solutions for your business processes and contact center management requirements. Our blended nearshore and onshore operations can fill most clients needs quickly and efficiently at a pricing model that makes it very attractive to the Client. We live the respect lifestyle, and we will respect your clients and you daily.