Blogs Archives - Page 3 of 3

July 13, 2020

by RingRespect in Blogs, BPO, nearshore, opinions

Deeper Penetration: The Way To Get More Out Of Your Accounts Is Penetration

In times like these when debt collections become more difficult and you see a growing increase in delinquency in the industry you need to have the best practices. Portfolio Penetration has always been a way to get more money out of any portfolio of accounts. The problems with penetration is the cost to penetrate. How […]

March 26, 2020

by RingRespect in Blogs, nearshore, opinions

My Thoughts On COVID-19 And The New ARM Industry That Will Evolve

This is the time for leaders to rapidly adapt all aspects of their strategies and operating models to meet the current environment and budget constraints. This crisis is not restricted to borrowers but also has significant impacts on the employees of lenders and the lenders themselves. Lending institutions are dealing with numerous threats at once, […]

March 12, 2020

by RingRespect in Blogs, BPO, nearshore, opinions, Uncategorized

3 Ways The Pandemic Will Change Companies Call Center Strategies

Listen this virus will effect the call center business long after the pandemic has fallen out of the news. The clients will make policy changes that effect the industry forever. The first way it will change the industry will be TRAVEL. Early in the viruses history companies like Apple stopped all non essential travel and […]

February 27, 2019

by RingRespect in Blogs, BPO, nearshore, opinions

Is It A Car Accident Or A Car Crash? Is It Nearshoring or Outsourcing?

A crash is defined as “move or cause to move with force, speed, and sudden loud noise.” Or “collide violently with an obstacle or another vehicle.” Accident is defined as “an event that happens by chance or that is without apparent or deliberate cause.” So is it a car accident or a car crash? Well […]

February 27, 2019

by RingRespect in Blogs, BPO, Market Reports, nearshore, opinions

How Often Does Opportunity Knock On Your Door?

I want to provide you an opportunity to better service your clients and consumers and at the same time reduce your costs. It is your job to provide your clients the best service and to be respectful of the relationship. At Ring & Respect we feel the same way about you, your clients and their […]

February 26, 2019

by RingRespect in Blogs, BPO, Events, nearshore, opinions

“That’s Why God Gave You Two Ears And One Mouth.” What a quote from Judge Judy can teach you about debt collections.

Judge Judy is well known for her sayings like the one in the title and she uses them to try to get her points across to the people in her court. But most of the things she says can be very true in life and debt collection as well. I have been training debt collectors […]

January 23, 2019

by RingRespect in Blogs

Does your business have the check engine light on? Here are 3 ways to fix it.

The warning lights in our cars are there to give us advanced notice of something that is going to happen. Many people actually call them “Idiot Lights” the urban dictionary defines an idiot light as “An indicator light or signal, usually colored red, yellow, or orange, on a vehicle dashboard intended to convey a condition […]

January 23, 2019

by RingRespect in Blogs

My Number One Debt Collector Training Book Was Written by Dr. Seuss

I have been training debt collectors since 1980 and I have been doing training classes for my consulting clients for the last 20 years and I have adopted a few techniques over the years and reading “Green Eggs & Ham” aloud with a new class of debt collectors has been one of my techniques for decades. The book is a classic sales book form the first page to the last. In case you cannot remember what the book is about it has two characters and one is trying to get the other to try or buy something they don’t want or like, specifically Green Eggs and Ham. After trying many different approaches the salesman finely gets the buyer to try the product and then the buyer loves the product and the salesman’s job is done.

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