Blogs

My Number One Debt Collector Training Book Was Written by Dr. Seuss

I have been training debt collectors since 1980 and I have been doing training classes for my consulting clients for the last 20 years and I have adopted a few techniques over the years and reading “Green Eggs & Ham” aloud with a new class of debt collectors has been one of my techniques for decades. The book is a classic sales book form the first page to the last. In case you cannot remember what the book is about it has two characters and one is trying to get the other to try or buy something they don’t want or like, specifically Green Eggs and Ham. After trying many different approaches the salesman finely gets the buyer to try the product and then the buyer loves the product and the salesman’s job is done.